# Payment Statuses

Payments could have one of the following statuses:

| STATUS    | Description                                                                                                                   | Possible actions                                                        |
| --------- | ----------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------- |
| PENDING   | A payment transaction is detected on the blockchain, but has not been validated yet                                           | You can mark this payment as refunded.                                  |
| COMPLETED | The payment was received, the received amount was equal to the original amount.                                               | You can mark this payment as refunded.                                  |
| UNDERPAID | The payment was received, but the received amount was less than the original amount.                                          | You can mark this payment as resolved or refunded.                      |
| OVERPAID  | The payment was received, but the received amount was more than the original amount.                                          | You can mark this payment as resolved or refunded.                      |
| DELAYED   | The payment was received, but the payment transaction was detected later than 24 hours after the payment request was created. | You can mark this payment as resolved.                                  |
| MULTIPLE  | More than one payment transaction was detected for the payment request.                                                       | You can mark this payment as resolved or refunded.                      |
| RESOLVED  | The invoice has been marked as resolved by you.                                                                               | You can mark this payment as refunded instead (if you have not before). |
| REFUNDED  | The invoice has been marked as refunded by you.                                                                               | You can mark this payment as resolved instead (if you have not before). |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://fizenio.gitbook.io/docs/help-center/fizen-pay/for-merchants/payments/payment-statuses.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
