> For the complete documentation index, see [llms.txt](https://fizenio.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://fizenio.gitbook.io/docs/help-center/fizen-pay/for-merchants/payments/mark-a-payment-as-resolved.md).

# Mark a payment as resolved

Fizen Pay enables you to mark a payment whose status is UNDERPAID, OVERPAID, DELAYED, or MULTIPLE as resolved to help with management.

Also, you need to mark those payments as resolved or refunded in order to withdraw those funds to your wallet. 

**Step 1**. Click on the payment you want to mark as resolved to open its **Payment details** page

Click **Mark as resolved**.

<figure><img src="https://lh3.googleusercontent.com/crd7ddsYqBrtp2IVCftBS4DenlhpePNgqReT3dNaxzUurSVaWW9m5LM9KsQQMQ2MaMBqGpDn73PqBV3Ond4bKRY80yEo3pIjcJqyr931WMeQ5MwzjWd54GvCAOVbzkVdwJ_MwgCCtkdsfZRfK86PTUg" alt=""><figcaption></figcaption></figure>

**Step 2**. Input your notes (optional) and click **Resolve**.

<figure><img src="https://lh3.googleusercontent.com/TfgCQgUaHiHsYZHPGfgC9KXiYIMtEFkpBBQjdOJc-Bn8mzG7uWAFCv2ENP1jIRs4bmic18sNCeKzZC-9bS2REANgE8DAs76ZZi0FHo7YtTsvnndj_omGVlGLtmaF-hvhrn-rbUOBTRUnfLzdov1KrSs" alt=""><figcaption></figcaption></figure>

By that, you have successfully marked your payment as resolved.&#x20;